How can we help?
Help with TrueTimeStamp, the timestamp camera and photo stamping app.
Need a hand?
Email us at support@investigationflow.com and we will get back to you. Please include your device model and iOS version so we can help faster.
Frequently asked questions
How accurate is the timestamp?
The stamp is built from each photo's own capture data, the original EXIF date and GPS, and the app shows you where that date came from. Your original files are copied in untouched and are never modified.
Can I stamp photos I already took?
Yes. Import photos or videos from your library and TrueTimeStamp uses the original date, time, and location saved with each one, so the stamp is accurate. You can also capture new photos and video in the app.
What is included in Pro?
Free includes your first 5 exports with every feature unlocked, then unlimited exports up to 4 at a time, plus one stamp photo and one stamp video a day. Regular capture is never limited. Pro removes every limit and keeps video timestamping, Before & After, logo layers, the mini map, license plate and text scanning, and unlimited projects. Pro is available as a monthly or yearly subscription, or a one-time lifetime purchase.
How do I restore a purchase?
Open the upgrade screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, select TrueTimeStamp Pro, and choose Cancel. Your Pro access continues until the end of the current period.
Do you upload or store my photos?
No. Your photos, videos, and stamps stay on your device. We do not upload them to our servers. See our Privacy Policy for details.
Why is my location or GPS not showing on a photo?
A photo needs location data for the stamp to show it. Allow location access when prompted so in-app captures record GPS, and note that some imported photos have no location saved. When there is no GPS, the app never invents a location.
A purchase is not going through
Check your internet connection, make sure you are signed in to your Apple Account, and try again. If it still fails, contact support@investigationflow.com and let us know what happened.